FAQs

Payment

Where can I buy the Bl5ckStone Products?

Bl5ckStone Products are exclusively available through this online store. That's why we can guarantee the best price - and cut out unnecessary margins for middlemen that raise the retail price.

How can I pay?

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.

Which currency will I be charged in?

Our all orders processes in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Will I (the customer) have to pay customs?

For most countries you will not have to pay customs, but it depends where you are located.

Shipping

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Where do you ship from?

We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

What about shipping costs and returns?

We offer FREE shipping worldwide, with tracking numbers. Returns are accepted within 30 days after you receive your order. Return costs are not covered.

How long will it take to receive a tracking number?

It will usually take between 2-5 business days.

How long will it take to get my order?

It depends on where you are. Overseas deliveries can take anywhere from 3-10 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Receive goods & Returns

Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

What is your return policy?

We offer a 30 day money back guarantee. If you are not 100% satisfied with your purchase simply contact us here within 30 days of delivery of your item and we will gladly walk you through returning your order to us for a refund.

There is a problem with my order. What do I do?

Please contact us here and we will work to correct the problem as soon as possible.


Contact us